FAQ
We answered the most popular questions about the event. If you didn't find the answer here, we'll be glad to help you by e-mail. Write us to help@ceturio.com
We take pride in our exclusivity. All our services are performed using the NEW Cadillac Escalade ESV. Our vehicle is the latest model, meticulously maintained, and features the highest trim levels for maximum comfort.
You can book directly through our website, via WhatsApp, or by calling our service line. We recommend booking at least 24 hours in advance to ensure availability, though we do our best to accommodate last-minute requests.
For airport pickups, we monitor your flight status in real-time. Whether your flight is early or delayed, your driver will be there waiting. We offer Meet & Greet services where the driver meets you inside the terminal with a name sign.
Yes, our "As-Directed" hourly service typically requires a 2-hour minimum booking. This ensures that the vehicle and driver are dedicated exclusively to your schedule.
Absolutely. We specialize in long-distance executive travel. Our NEW Escalade ESV is designed for the highway, providing a much more comfortable and private alternative to regional flights or trains.
Yes. Our chauffeurs undergo rigorous background c
hecks and professional training. They are punctual, discreet, and experts in defensive driving to ensure your total safety.
hecks and professional training. They are punctual, discreet, and experts in defensive driving to ensure your total safety.
We understand that plans change. Cancellations made at least 24 hours before the scheduled pickup are fully refundable. Please refer to our "Terms & Conditions" page for late-cancellation details.
To ensure a first-class experience, we provide bottled premium water, high-speed Wi-Fi, phone chargers (iPhone & Android), and daily newspapers or magazines upon request.
- Frequently Asked Questions (FAQ)
ALSO:
• Flight Delays: "We monitor your flight in real-time. If your flight is delayed, your chauffeur will adjust the pickup time accordingly at no extra charge".
• Child Seats: "Yes, we provide forward-facing, rear-facing, and booster seats upon request to ensure the safety of your family".
• Meet & Greet: "Our driver will meet you inside the terminal with a name sign and assist with your luggage".
• Wait Time: "We offer 60 minutes of complimentary waiting time for international flights and 30 minutes for domestic arrivals".
• Payment & Gratuity: "We accept all major credit cards. Gratuity is at your discretion, though 15-20% is industry standard in LA".
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